For Patients

Brigham and Women’s Hospital offers a full range of services and amenities to support the practical and emotional needs of our patients and their families.

Support Services

• The Bretholtz Center for Patients and Families provides these resources:
  • Family Liaison Service — updates for families on patient progress on day of surgery/procedure
  • Kessler Library — a comprehensive health resource center for patients
  • Patient/Family Relations Department — a place to submit patient/family questions, concerns, comments
• Care Coordination — help for families in organizing appropriate care before, during and after the patient's hospital stay
• Chaplaincy Department — interfaith spiritual support
• Ethics Service —  support for families in making decisions about treatment options
• Interpreter Services — support for non-English speaking and hearing impaired patients
• Pharmacy — on-site prescription services
• Security
• Social Work

Amenities 

• ATM Machines are located at the:
  • Tower Building Main Lobby at the 75 Francis Street entrance.
  • Ambulatory Services Building Lobby at the 45 Francis Street entrance.
• The BWH Backup Child Care Center — located at the Brigham and Women's Ambulatory Care Center, 850 Boylston Street, Chestnut Hill — provides child care services for the children and siblings, aged 8 weeks to 12 years, of BWH patients. For more information, call 617-732-9543.
• CaringBridge is a free service that helps patients and families build web pages to communicate with friends and relatives throughout their hospital stay.
• Deliveries of Mail and Flowers for BWH patients should be addressed to:
     (Patient’s first and last name)
     (Room number - If you don't know the room, call 617-732-5164)
     Brigham and Women's Hospital
     75 Francis StreetBoston, MA 02115
  Flowers may be ordered from the BWH Gift and Floral Shop at 617-732-7878.
  Please note: To safeguard patients, certain units such as intensive care units (ICUs) and medical oncology units restrict flower deliveries. Also, to protect latex-sensitive patients and staff, latex balloons are not permitted at BWH. Mylar balloons are welcome.
• Dining options for visitors include:
  • BWH Café - located on the 2nd floor of the hospital, next to the Tower Elevators
    Breakfast hours: 6:30-10:30 am daily
    Lunch/Dinner hours: Monday-Friday: 11:15 am-11:30 pm
    Saturday-Sunday: 11:15 am-2:30 pm; 3:00-11:30 pm
  • Café Xpress - located on the 2nd floor, inside the Café
    Hours: Monday-Friday: 6:15 am-7:30 pm
  • Pat’s Place - provides grill food, sandwiches and salads, and is located at the 15 Francis Street entrance in the Peter Bent Brigham Building
    Hours: Monday-Friday: 6:00 am-5:00 pm
  • Au Bon Pain - located at 75 Francis Street in the hospital’s main lobby
    Hours:  Monday-Saturday: 24 hoursSunday: until 8:00pm
• Newspapers may be purchased from attendants who visit patient floors once a day. Newspapers include the Boston Herald, Boston Globe, New York Times and USA Today. The Main Lobby also has newspaper machines.
• A Notary Public can authorize important documents including power of attorney, living wills, banking statements and absentee voting. To make an appointment with a Notary Public, contact the Patient/Family Relations Department at 617-732-6636.